CSE Champions

The role of the Champion is to:

• Keep the profile of CSE high in their team/department.
• Foster positive attitudes and behaviours - reinforcing our Service strategies.
• Help gather evidence that will prove we are meeting the Standard.
• Help analyse any gaps in service delivery and contribute to an action plan.
• Co-ordinate communication about CSE and set meetings with work colleagues, taking a lead on designating tasks.
• Work with other Champion colleagues to share best practice, resources and provide support to ensure consistency.

The Champions that have been appointed are:

• Student Services: Emily Ainsworth, Karen Bentley, Martin McIlwrath, Susie Collins, Helene Kelly, Debra Elliot, Arnold Welden and Rita O'Loughlin
• Library: Dawn Grundy and Anna Snowden
• Reception: Wendy McGuinness 
• Careers: Charlotte Castelli 

Further information on the Champions and their role is available on the Customer Service Excellence Blog.

Other staff involved in the training and development for CSE include:

• Sara Burgess
• Julie Bateman
• Beverley Knights
• Angela Bommer
• Karen Heywood.